The number of tenants you can add depends on the plan that you are subscribing to. Find out here.

Adding a new tenant in Autorentic is a simple process.

Follow these steps to ensure you capture all the necessary information and assign the tenant correctly:

Step 1: Ensure Property or Room Availability

• Go to your admin dashboard and check that there are vacant or available units before adding a new tenant.

Step 2: Access Tenant Management

• On the left side of your admin dashboard, click on the Tenant tab to see the tenant listing. At the top right, you will find the ‘Add Tenant’ button.

Step 3: Bind Tenant to a Property

• Click ‘Add Tenant’ and select the property or room you wish to assign the tenant to. Only available properties or rooms will appear in the list.

Step 4: Enter Tenant Information

• Fill in the tenant’s details, including name, email, and phone number. Make sure the information is correct and the contact details are valid.

Step 5: Set Tenancy Contract Dates

• Enter the start and end date of the tenancy contract.

Step 6: Set Invoice Date

• Choose the invoice date. This is the date the rental invoice will become due (for example, the 1st of September).
• The system will offer quick date options such as ‘Tomorrow’, ‘Next week’, or the date you previously selected.

Step 7: Choose Tenant Type

• Select either ‘New Tenant’ or ‘Rental Only’.
• Select ‘New Tenant’ if you are adding someone who has not rented with you before and you want to document deposits and all charges, including first-time collections, through the system.
• Select ‘Rental Only’ if the tenant is already renting your property and you do not need to document deposits or first-time collections in the system. This is also suitable when onboarding existing tenants for the first time but only want to record monthly rental and any additional fees such as parking.

Step 8: Attach Documents

• Upload the tenancy agreement and any other relevant documents.

Step 9: Confirm and Add Tenant

• Click ‘Add’ to complete the process. The tenant will now appear in your listing.

When a tenant moves in partway through the month, you need to charge them only for the days stayed.

For example, if the tenant moves in on 20 July and monthly rent is RM2,000.00, the pro-rated rent for July is:

RM2,000.00 divided by 31 days (July) times 12 days = RM774.19.

Currently, Autorentic does not support automatic pro-rated first invoices.

Here’s a simple workaround:

Step 1: Add tenant as usual

• When adding the tenant, set the first invoice date as the 1st of the following month (for this example, set invoice date to August 1).
• This will automate full monthly invoicing from then on.

Step 2: Issue a manual invoice for the pro-rated period

• Go to the invoice function at your admin dashboard.
• Create a new invoice.
• Select the tenant and property.
• Set the invoice date as the move-in day (for example, 20 July).
• Enter the pro-rated rental amount you calculated.

Step 3: Finalize and send the invoice

• Mark the invoice as ‘Invoice is Final’ to make it non-editable.
• Select ‘Send Email’ to email it to the tenant.

Step 4: Share the invoice (optional)

• You can also download the invoice and send it to the tenant via WhatsApp or any other messaging application if needed.

This method ensures your tenant is billed accurately for the days they stayed, while full rental invoicing continues automatically from the following month.

Yes, Autorentic is eInvoice enabled.

It’s easy, you only need to:

1. Appoint Autorentic as an intermediary, follow the guide here: How to add Autorentic as intermediary in MyInvois Portal
2. Set up your profile with the necessary information to activate the eInvoice function, follow the guide here: How to Activate eInvoice in Autorentic

Follow our guide here: How to add Autorentic as intermediary in MyInvois Portal

Follow our guide here: How to activate eInvoice in Autorentic

You can use the Credit / Debit note function within the Autorentic invoice module to notify LHDN of the changes. Including cancellation of your invoice. 

Rule given by LHDN:

• Credit note to reduce the invoice amount.
• Debit note to increase the invoice amount.

Please take note, you must provide reason for the adjustment.

No, as eInvoice becomes part of doing business in Malaysia, many people believe that once they have access to MyInvois, they are already compliant.

Read this article common misunderstandings about eInvoice Malaysia as we explains Malaysia eInvoice compliance in simple terms, focusing on what actually matters in practice, not just access.

Not at this moment as we do not have any requirement from our Property Managers yet.

But you can perform the self-issuance via your MyInvois account. Read here for the condition to which you can do so: Section 8 of specific criteria by LHDN

• You can set your preferred invoice due date.
• The Autorentic system will then automatically generate the invoice one month in advance, giving you two to three weeks to review and make any necessary changes to the pre-generated invoice.
• Please note that once it is one week before the due date, the invoice will be sent out to the tenant by email, and no further edits can be made after that point.
• This process ensures you have enough time to make adjustments while providing tenants with timely notifications.

Yes, you can invite your tenants to use Autorentic. Please ensure that the email address provided by your tenant is correct and active.

When you add a tenant to a property, the system will automatically send an invitation email to the tenant.

If the tenant already has an account, Autorentic will send both an email invitation and an internal system notification.

You can now invite other Autorentic users to become an admin in your Autorentic property manager account.

1. Ensure your admin register their own Autorentic account OR you can go to your admin dashboard, go to profile, add admin. Insert the admin email and send invite. 
2. The admin will accept the invite and access the system.

Yes, you must invite another Autorentic account user to your profile as admin. Only then you can initiate the transfer of the ownership to the new admin. 

Please note that this is a non-reversible actions. 

No limit, add as many as you can.

No limit, add as many as you can.

Autorentic sends automated reminders to your tenants at key intervals to help ensure timely payment. The notifications are as follows:

1. One week before the due date: A proforma invoice is sent as an early reminder.
2. On the due date: Notification is sent when payment is due.
3. Seven (7) days after the due date: Reminder is sent if payment has not been made.
4. Fourteen (14) days after the due date: Additional reminder for overdue payment.
5. Monthly consolidated reminders: Summary notifications for any outstanding invoices (sent on the 1st day of the following month).

These reminders help keep tenants informed and reduce late payments.

To delete a project or area, follow these steps:

1. Check for overdue invoices: Make sure there are no overdue invoices from tenants within any property. If there are, request payment from the tenant or cancel the invoice if the tenant refuses to pay.
2. Remove all tenants: Once all invoices are cleared or cancelled, remove all tenants from each property.
3. Delete properties: After removing all tenants, delete the properties linked to the project or area.
4. Delete the project or area: Only after all properties have been removed can you delete the project or area.

Tip: Always ensure that everything linked to the project or area including properties, tenants, and invoices is cancelled or cleared before you proceed with deletion.

To delete a property or room, please follow these steps:

1. Clear overdue invoices: Make sure there are no overdue invoices from tenants. If any invoices are overdue, request payment from the tenant or cancel the invoice if the tenant refuses to pay.
2. Remove tenants: After all invoices are cleared or cancelled, remove all tenants associated with the property or room.
3. Delete the property or room: Once all tenants have been removed, you can proceed to delete the property or room.

Tip: Always ensure that everything linked to the property or room including invoices and tenant records is cleared or cancelled before deletion.

Convenience fees/ platform fees are charges that cover two main components:

• Payment gateway fees.
• Platform fees charged by Autorentic to support ongoing operations and platform enhancement so that we can serve you better.

Convenience fees are charged per transaction basis. The rate varies according to the plan the PM subscribed and the preferred payment method chosen by the tenant. To learn more: view here.

Rental payments collected from your tenants each week will be processed and disbursed to your bank account within the following week on a working day.

As of March 2026, we have enhanced our platform to disburse twice each week. Speeding up the cycle by 2x.

For example, all rental payments received from Monday (12:00 am) to Sunday (11:59 pm) will be disbursed to your bank account in the following week on a working day.

*Note: The amount disbursed will be after deducting the convenience fees.

Rental refund are handled by property managers outside of Autorentic. Autorentic will disburse the rental collected weekly after deducting any convenience fees and it is the responsibility of the property manager to arrange with the tenant on any refund. 

Yes, you can. If your tenant pays rent through a method outside the system, simply confirm the payment with your bank, then log in to Autorentic and update the invoice status to paid.

You should also upload the payment slip provided by your tenant for proper documentation.

Once you mark the invoice as paid, the system will automatically generate and send an official receipt to your tenant.

The statement of account will also be updated, ensuring your transaction records remain accurate.

Yes, you can view and track all your rental transactions through the statement of account available in the admin dashboard.

You can export the following data:

• Tenant list
• Invoices
• Property list
• Official receipt

Yes you can. To change your email account, please contact us.

We partner with leading payment gateway provider 2C2P Malaysia to ensure secure and reliable transactions.

You can learn more about our payment partner on here.

View: Security compliance & standards

We have both Free and Paid plans as below:

• Free plan: Starter
• Paid plan: Advanced, Alpha, Professional and Enterprise.

The highest value to PM & the most preferred plan subscribed by PM is the Alpha plan. Find your most ideal plan here.

No, you do not need to sign any physical contract. You can start using Autorentic for free and explore our available plans view plans.

Yes you can, in fact we are the first property / rental management system in Malaysia to enable MyDigital ID sign-up and login. 

Yes, you can contact us through our contact page. We will provide you the pricing table per GB purchase. 

[Applicable only on special promotion period: You can follow the latest updates via our media platforms] 

To activate your 3-months Premium Access Pass:

1. Go to your dashboard.
2. Click your profile icon at the top right and select Subscription.
3. Click Upgrade Plan.
4. Choose Advance or Alpha plan, then enter your code in the provided field.
5. Your premium plan is now activated.

This promo is valid for a limited time only. Not applicable to Enterprise plan.

The first time you subscribe to a paid plan (upgrade from Starter), you are required to make payment based on the chosen plan.

Upon payment, you will receive a copy of the invoice and an official receipt from Autorentic.

Invoice will be sent to you on the 1st day of each month.

If you subscribed in middle of the month, your subscription fees will be pro-rated.

Example, if you subscribe to any of the plan on 25 June, you will only be billed from 25 June until 30 June.

The subsequent invoice for first time subscription will be issued to you on July 1.

* If the amount is less than RM5.00 due to proration, there will be a minimal charge of RM5.00 on top of the prorated subscription fees.

You will be notified through email every month.

At your admin dashboard, go to subscription tab and select the invoice and make payment through the payment gateway.

Alternatively, you will receive the invoice each month through email.

Within the email contains both the invoice and payment link. You can make payment through the link.

Yes, you can upgrade anytime from Starter or Advanced or Professional.

Example 1: If you are currently on Starter plan (June 20), you want to upgrade to Advanced plan (RM 49.90 per month), you will need to make payment immediately from June 20 to June 30 (pro-rated). Calculation is RM 49.90 / 30 days x 10 days = RM 16.63.

Example 2: If you are currently (June 20) using Advanced plan (RM 49.90 per month) and you want to upgrade to Alpha plan (RM 99.90), you will pay immediately RM 33.30 (Example of the calculation: RM99.90 / 30 days x 10 days [From Jun 21-Jun 30]).

Note: All upgrade requires immediate payment to activate.

Yes, you can downgrade your plan at any time. You will continue to enjoy the benefits of your current paid plan until the end of the month.

In the following month, your account will be switched to the new, lower plan.

Example 1: From Advanced/Professional/Enterprise to Starter

If you downgrade from Advanced, Professional, or Enterprise to the Starter plan, your tenant quota will be reduced to 10 in the following month, you will not be able to add new tenants, but you can still remove or edit the existing ones. Tenants not yet removed will continue to receive rental invoices and can make online payments as usual*.

Example 2: From Professional/Alpha/Enterprise to Advanced

If you downgrade from Professional or Enterprise to the Advanced plan, your tenant quota will be reduced to 50 in the following month. If you have more than 50 tenants, you will not be able to add new tenants, but you can remove or edit the existing ones. Tenants not yet removed will continue to receive rental invoices and can make online payments as usual*.

* Note: Starter convenience fee and tenant limit will apply.

The subscription invoice is issued on the 1st day of each month, and you have until the last day of the month to make payment.

If payment is not made within this period, your account will automatically be downgraded to the Starter plan, regardless of your original subscription.

Yes, you can cancel your subscription at any time from your admin dashboard. Simply go to the Subscription tab and select “Cancel Subscription.”

You will continue to enjoy paid plan benefits until the end of the current month. After that, your account will automatically revert to the Starter plan.

No refund.

Yes, you can request to delete your account at any time. If Autorentic does not meet your needs, simply contact us through our contact page and we will assist you with the account deletion process.